Informativa sulle spedizioni

This Shipping Policy explains the delivery arrangements applicable to orders placed through nordal.shop.

1. Free Standard Shipping

nordal.shop provides:

FREE STANDARD SHIPPING ON ALL ORDERS

There is no minimum purchase amount required to qualify for standard free delivery unless a specific promotional or checkout condition expressly states otherwise.

2. Estimated Delivery Time

Our estimated standard delivery time is:

15–20 calendar days

The delivery period is calculated based on the normal processing and transportation of an order.

Customers should review their order confirmation and any tracking information provided for additional delivery updates.

3. Order Processing

Orders are processed after successful submission and payment authorization.

Orders may require additional review if:

• Payment verification is required;
• Delivery details appear incomplete;
• Fraud-prevention checks are triggered;
• Product availability changes;
• Additional customer information is reasonably required.

Where we need information from a customer before completing an order, processing may be affected until the requested information is received.

4. Order Confirmation

After an order is placed, customers may receive an email confirming receipt of the order.

Customers should carefully review:

• Product information;
• Quantity;
• Customer name;
• Delivery address;
• Contact email.

If you notice an error, contact:

info@nordal.shop

as soon as possible.

We cannot guarantee that changes can be made after fulfilment or shipping has begun.

5. Tracking

Where tracking is available, tracking information may be sent to the email address used when placing the order.

Tracking information may require time to become active after the carrier receives the package.

Tracking updates are generated by carriers and may occasionally be delayed.

6. Delivery Estimates

The 15–20 calendar day delivery estimate represents our standard expected delivery timeframe.

Delivery estimates are not intended to remove or reduce any statutory rights regarding timely performance.

Occasional delays may occur due to circumstances outside our reasonable control, including:

• Carrier congestion;
• Customs procedures;
• Severe weather;
• Transportation disruption;
• Public holidays;
• High seasonal order volume;
• Incorrect delivery information;
• Security inspections;
• Government restrictions;
• Natural disasters;
• Other exceptional logistics events.

7. Delayed Orders

If your order has not arrived within the expected delivery period, contact:

info@nordal.shop

Please provide your order number so that we can review the available shipping information.

Where applicable consumer law gives customers rights because delivery has not taken place within an agreed or legally applicable period, those rights remain unaffected.

8. Incorrect Shipping Address

Customers are responsible for reviewing delivery information before submitting an order.

If you discover an error after ordering, contact us immediately at:

info@nordal.shop

We will attempt to assist where reasonably possible, but address changes cannot be guaranteed after an order enters fulfilment or has been transferred to a carrier.

9. Failed Delivery

If delivery cannot be completed due to incorrect information, repeated unsuccessful delivery attempts, refusal of delivery, or failure to collect a parcel, the package may be returned.

Contact info@nordal.shop if this occurs.

Any action relating to redelivery, cancellation, or refund will be handled according to the circumstances and applicable consumer law.

10. Damaged Parcels

If a parcel is visibly damaged when delivered, customers should document the condition where reasonably possible.

If the product itself is damaged, contact:

info@nordal.shop

Please provide your order number and photographs showing the problem.

11. Missing Products

If an order arrives with an item missing, contact us promptly at:

info@nordal.shop

Include:

• Order number;
• Products received;
• Product believed to be missing;
• Relevant photographs if appropriate.

We will investigate the issue.

12. Incorrect Products

If you receive a materially incorrect product, contact info@nordal.shop before returning the item.

We will provide appropriate instructions and remedies where required.

13. Lost Packages

If tracking indicates a package may have been lost, contact us.

We may need to investigate the shipment with the applicable carrier before determining the appropriate solution.

Mandatory consumer rights remain unaffected.

14. Split Shipments

An order containing multiple products may occasionally be shipped in separate parcels.

Where this occurs, products may arrive on different dates.

A split shipment does not result in additional standard shipping fees because standard shipping remains free on all orders.

15. Customs and Cross-Border Delivery

Some orders may travel through international logistics networks.

Customs processing, import inspections, or border procedures may affect delivery time.

Any taxes, duties, or other charges will be handled or disclosed as required by applicable law and the relevant checkout arrangements.

16. Risk During Delivery

Responsibility for goods during transport will be determined according to applicable consumer law.

Nothing in this Shipping Policy is intended to transfer transportation risk to a consumer in circumstances where applicable law places that risk on the seller until the consumer receives the goods.

17. Delivery to Third Parties

If a customer requests delivery to another person or location, delivery to the authorized recipient may constitute delivery to the customer where legally applicable.

Customers should ensure that delivery locations are secure and appropriate.

18. Holiday Periods

Shipping networks may experience increased demand during public holidays and major commercial periods.

We will make reasonable efforts to maintain the stated 15–20 calendar day estimated delivery period, but exceptional carrier circumstances may occasionally cause delays.

19. Cancellation Before Shipping

If you wish to cancel an order before it has shipped, contact:

info@nordal.shop

We will attempt to process the request.

If cancellation is no longer technically possible because the order has already been shipped, statutory withdrawal rights may still apply after delivery as explained in our Return and Refund Policy.

20. Contact for Shipping Assistance

For shipping, tracking, delivery, missing parcel, or damaged shipment enquiries:

nordal.shop
Email: info@nordal.shop

Standard Shipping Cost: FREE
Estimated Delivery Time: 15–20 calendar days