Informativa sui rimborsi

This Return and Refund Policy applies to eligible purchases made through nordal.shop.

We want customers to understand their return and refund rights clearly. This policy is intended to operate consistently with applicable Italian and European Union consumer protection legislation.

1. Statutory Right of Withdrawal

If you are a consumer purchasing goods online from nordal.shop, you generally have the right to withdraw from an eligible distance purchase within 14 days without providing a reason, subject to applicable statutory exceptions.

For goods, the withdrawal period generally expires 14 days after the day on which you, or a person nominated by you other than the carrier, physically receives the goods.

If a single order contains multiple goods delivered separately, the applicable period generally begins when the final eligible item is received.

Italian consumer guidance confirms that consumers generally have an inalienable 14-day withdrawal right for qualifying distance contracts.

2. How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, contact:

info@nordal.shop

Your communication should clearly state that you wish to withdraw from the purchase.

Please include:

• Your name;
• Order number;
• Product being returned;
• Email address used for the order;
• A clear statement confirming your decision to withdraw.

You do not need to provide a reason for exercising a statutory withdrawal right.

The withdrawal request is considered timely if it is communicated before the applicable withdrawal period expires.

3. Returning Products After Withdrawal

After notifying us of your decision to withdraw, eligible products should be returned without undue delay and, in any event, within 14 days after the date on which you informed us of your withdrawal, unless otherwise agreed.

EU consumer rules generally require goods to be sent back within 14 days after notification of withdrawal.

Before sending a product, please contact info@nordal.shop for return instructions and the appropriate return destination.

Products should not be returned to an address obtained independently from a shipping label, packaging document, carrier record, or other source unless nordal.shop has confirmed that address for the return.

4. Condition of Returned Goods

Consumers are permitted to inspect and handle goods to the extent reasonably necessary to establish their nature, characteristics, and functioning.

Customers may be responsible for any reduction in value caused by handling beyond what would reasonably be permitted when examining the product in a physical retail environment.

Where reasonably possible, products should be returned with their original packaging, accessories, manuals, components, and other materials supplied with the product.

The absence of original packaging does not automatically eliminate mandatory statutory rights, but customers remain responsible for appropriately protecting goods during return transportation.

5. Return Shipping Costs

For an ordinary withdrawal involving a correctly supplied, non-defective product, the customer is generally responsible for the direct cost of returning the goods unless nordal.shop expressly agrees otherwise.

Italian consumer guidance provides that the direct cost of returning goods may generally be borne by the consumer where properly disclosed.

If an item is defective, damaged when delivered, or materially different from what was ordered, contact info@nordal.shop before returning it. Where applicable law requires nordal.shop to bear the return cost, we will provide appropriate return instructions.

6. Refunds Following Withdrawal

When a valid withdrawal applies, nordal.shop will refund the payments that must legally be reimbursed.

Refunds will normally be made using the same payment method used for the original transaction unless another method is expressly agreed and does not impose additional cost on the customer.

Refunds following a valid withdrawal will be processed without undue delay and within the period required by applicable consumer law.

Where legally permitted, nordal.shop may withhold reimbursement until:

• The returned goods have been received; or
• The customer provides satisfactory evidence that the goods have been sent back,

whichever occurs first.

7. Original Shipping Costs

nordal.shop provides free standard shipping on all orders, so customers normally pay no standard outbound shipping charge requiring reimbursement.

If a customer voluntarily purchases an enhanced or expedited delivery option where available, any additional amount paid above the least expensive standard delivery method may not be refundable to the extent permitted by law.

8. Exceptions to the Right of Withdrawal

The statutory withdrawal right may not apply to certain categories of goods or services where an exception under applicable law applies.

Depending on the products sold, examples may include:

• Goods made to the customer's specifications or clearly personalized;
• Goods liable to deteriorate or expire rapidly;
• Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed;
• Certain sealed audio, video, or software products after opening;
• Digital content supplied under circumstances in which the statutory withdrawal right has been validly lost;
• Other products or services specifically excluded by applicable consumer legislation.

Any exception will apply only where legally permitted.

9. Damaged Products

Customers should inspect their order as soon as reasonably possible after delivery.

If an item arrives damaged, contact info@nordal.shop promptly and provide:

• Your order number;
• A description of the problem;
• Clear photographs showing the damaged product;
• Photographs of the packaging where relevant.

We will review the information and provide an appropriate remedy where required.

10. Incorrect Products

If nordal.shop sends a product materially different from the product ordered, please contact info@nordal.shop.

Do not dispose of or return the product until return instructions have been provided.

Where the error is attributable to nordal.shop, we will provide an appropriate remedy under applicable law.

11. Faulty or Non-Conforming Products

The 14-day withdrawal right is separate from statutory rights relating to defective or non-conforming goods.

Consumers purchasing goods in the EU benefit from statutory protections where products are defective or do not conform to the contract. EU rules provide a minimum two-year legal guarantee framework for consumer goods.

Depending on the circumstances and applicable law, remedies may include repair, replacement, price reduction, or termination of the sales contract and refund.

This policy does not restrict those statutory rights.

12. Exchanges

We do not guarantee direct product exchanges in every situation.

Where an exchange cannot be processed directly, the customer may be asked to complete an eligible return and place a new order separately.

Statutory remedies for defective or non-conforming goods are unaffected.

13. Refund Processing

After nordal.shop issues a refund, the time required for the amount to appear in the customer's account may depend on the payment provider, bank, or card issuer.

Processing delays imposed by financial institutions are outside our direct control.

14. Missing Refunds

If you have received confirmation that a refund was processed but it has not appeared in your account, please first check with your bank, card issuer, or payment provider.

If the issue remains unresolved, contact:

info@nordal.shop

15. Fraudulent or Abusive Returns

nordal.shop reserves the right to investigate suspected return fraud, payment fraud, deliberate product substitution, falsified evidence, or other abuse.

Nothing in this provision limits mandatory consumer rights.

16. Contact

For withdrawals, returns, damaged goods, defective products, incorrect items, or refunds:

nordal.shop
Email: info@nordal.shop